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Why upgrade from Skype for Business to Microsoft Teams?

Is your organization still using Skype for Business? It’s time to move on.

It’s time to upgrade to Microsoft Teams. Not just because Skype for Business Online is being retired in July and will no longer be accessible or supported. But because organizations need to move on from the ‘remote everything’ solutions put in place during the pandemic. The need now is for durable, hybrid models of work.

Upgrading to Microsoft Teams will help you do that. It is so much more than a simple replacement of Skype for Business. And it goes far beyond an app for calls and chat. It enables a whole new way of working that boosts productivity, empowers employees and increases their engagement.

Last October, Microsoft announced that Teams had reached more than 115 million DAUs (daily active users). In just six months, this number increased by more than 50%. By moving to Microsoft Teams, your organization too can save time, reduce costs and accelerate business outcomes.

Let’s look at those three reasons in more detail. Each one is a major reason in its own right why you should upgrade to Microsoft Teams as soon as possible:

Upgrade to Microsoft Teams to reduce costs

According to Forrester report on the Total Economic Impact of Microsoft Teams you can expect a big ROI from Microsoft Teams. Its report noted this could be up to 832% with a net present value (NPV) over three years of USD 27.1 million.

Upgrading to Microsoft Teams helps your organization to reduce costs in several ways.

Firstly, it combines various functionalities in one spot. This means you no longer need to pay for separate apps and software licenses, web conferencing and audio conferencing.

Further, moving to the cloud and working through Microsoft Teams will make your legacy hardware redundant. This means you’ll no longer need to maintain complex PBX solutions. Further savings will come from reduced calls costs. With cloud telephony via Microsoft Teams, employees can make calls anywhere in the world without expensive long-distance charges.

With travel bans in place during the pandemic, business trips and meetings have not been possible for many people. But the ease of collaboration in Microsoft Teams – with unlimited audio, video, and web conferencing – continues to reduce the need to travel. And with it, all the associated costs.

What’s more, by upgrading to Microsoft Teams you maximize the benefits of your existing Microsoft investment. Teams will become the central hub where everything comes together.

This then leads to the next reason why you should upgrade to Microsoft Teams as soon as possible: improved efficiency.

Upgrade to Microsoft Teams to improve efficiency

Whether your workforce is fully- or partially remote, it’s vital to keep employees engaged, connected and productive. Microsoft Teams provides access to cloud voice, threaded and persistent chat, and conferencing and document sharing from one simplified interface. It also integrates with other Microsoft business applications – and those of third parties – to ensure a seamless work experience.

For geographically dispersed teams, group chat enables efficient, topic-specific, multi-party discussions that persist over time. Integrated directory and presence information help employees find each other and choose the most effective way to communicate. Real-time document sharing removes the need for emailing documents back and forth. And third-party integration saves time spent switching between different applications while working and communicating with different external or internal parties.

By adopting intelligent communications and rich presence into your business, you’ll easily save time as well as money.

Upgrade to Microsoft Teams to ensure security

According to NTT’s 2020 Intelligent Workplace Report, remote working has increased security risks for organizations.. 67% are finding it more difficult to spot IT security or business risk brought about by employees working remotely

Cyber security is a key part of every IT strategy. As such, any UC service must meet the privacy and compliance requirements of your organization. With increased remote-working, ensuring security has become more challenging for IT departments, but also more important than ever.

Upgrading to Microsoft Teams may pose a challenge at first. But if done well, will strengthen security within your organization. Teams enforces this in several ways, by default.

  • Team- and organization-wide multi-factor authentication
  • Single sign-on through Active Directory
  • Date encryption in transit and at rest
  • Built-in security, encryption and archiving
  • Office 365 industry-leading compliance commitments

The traditional concerns of the cloud being less secure than on-premises, no longer apply. In fact, the cloud is often more secure than the current IT infrastructures of most companies. It is, however, essential to look beyond the technology itself to ensure security. Communication via Microsoft Teams will only be truly secure if you put proper governance in place. In simple terms, this means training employees on how to correctly share documents and information.

For more details on this, see our separate sheet on privacy and security in Microsoft Teams.

Next steps: preparing for the transition

This article should help you build that all-important business case. Once you’re ready to upgrade to Microsoft Teams, you’ll need to prepare your company for the transition.

You can read more about this next stage – and some pitfalls to avoid when upgrading from Skype to Business to Microsoft Teams in the next article in this series. Or read the full guide via the image or link below.


About the author

Elaine Riley is the Global Marketing lead at Arkadin for Microsoft Intelligent Communications. As such she is responsible for the branding and awareness of Microsoft technology solutions across the company, in all regions. With over 14 years’ experience in IT, Elaine began her career working as a Marketing Specialist for an IBM Partner in 2005, before joining Applicable, a specialist Microsoft messaging and collaboration partner, as their Global Head of Marketing in 2010. In 2017, Elaine joined Arkadin as their Global Microsoft Lead where she has developed the relationship with Microsoft and supported the successful delivery of the latest Intelligent Communications platforms, leading to the role she holds today. Elaine holds an Honours Degree in Commercial Computer Systems Management and Information Technology, alongside a master’s degree in Marketing.

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