If you’re reading this article, you’re probably considering an upgrade to Microsoft Teams.
Microsoft are certainly encouraging customers in that direction by not selling Skype for Business Online to customers with fewer than 500 users, and by automatically upgrading some of their smaller customers to Microsoft Teams.
The obvious questions in the mind of IT leaders are:
- Should we consider the move to Microsoft Teams?
- If so, how and when do we start to plan for it?
- What are the pitfalls?
At Arkadin we’ve been taking customers on the journey to Microsoft Teams since it was launched. We recommend a four stage process:
- Developing a business case
- Assessing your readiness for Microsoft Teams
- Planning your upgrade
- Delivering your upgrade to your end users
In this series of articles we’ll take a deep dive into each of these stages, and introduce the key points you need to consider to upgrade to Microsoft Teams. With this first article we’ll start at the beginning: Building a Business Case.
Every project needs a business case and a Microsoft Teams upgrade is no different. Like any UC technology, just putting it out there doesn’t lead to adoption. If you’re going to invest in the project to move to Microsoft Teams, though, you need to be sure you are going to see a return on that investment. Fortunately, there are many business benefits to migrating to Microsoft Teams and you can look at some or all of these when building your business case.
Here are four standout business drivers for the upgrade to Microsoft Teams:
1. Reduce Costs
Naturally if you want to reduce costs you need to know what you’re spending today. Look at the costs of hosting and managing servers, software licensing, your existing web conferencing or audio conferencing costs, and your telephony charges.
The transformation to Unified Communications enables businesses to communicate among geographically dispersed locations without long distance call charges while reducing the complexity and cost of maintaining traditional PBX solutions. Unlimited audio, video, and web conferencing help to reduce travel costs as well as the cost of third-party conferencing solutions. Furthermore, if you’ve already made the investment in the Microsoft cloud and have either E3 or E5 licenses, you already have a subscription to Microsoft Teams included.
For more information also read our blog on How to Reduce Business Costs with Unified Communications.
2. Cyber Security
Cyber security is now a key part of every IT strategy, and any unified communications service needs to meet the privacy and compliance requirements of your organization. Microsoft Teams enforces team-wide and organization-wide two-factor authentication, single sign-on through Active Directory, and encryption of data in transit and at rest. It has built-in security, encryption and archiving, along with Office 365 industry-leading compliance commitments that are enabled by default.
The traditional concerns of the cloud being less secure than on-premises, no longer apply. In fact, the cloud is often more secure than the IT infrastructures of most companies by now.
Also read our ebook on How to Improve Security with a Unified Communications System.
3. Cloud-First Strategy
Many organizations are adopting a cloud-first strategy into their IT operations. We’re moving beyond the days of hosting servers in data centres and having to manage the ongoing depreciation of hardware coupled with the capital expenditure of servers and licences.
Cloud-first strategies take the approach of utilizing shared infrastructures for a predictable monthly cost, and the ability to dial-up and dial-down your compute power as needed. If your organization is taking this approach, the move from on-premises Skype for Business to Microsoft Teams is something you’ll be considering.
4. Improved Productivity and Efficiency
The Microsoft Teams client provides access to cloud voice, threaded and persistent chat, and conferencing and document sharing from one simplified interface. By adopting Intelligent Communications and rich presence into your business, latency and delays can be reduced or eliminated.
For geographically dispersed teams, group chat can enable efficient, topic-specific, multi-party discussions that persist over time. Integrated directory and presence information help employees find each other and choose the most effective way to communicate. Real-time document sharing removes the need for e-mailing documents back and forth.
Once you have a solid business case for your Microsoft Teams upgrade project, you’ll need to consider how prepared your company is for the transition. In our next article we’ll look at how to go about assessing readiness for Microsoft Teams.
In the meantime join our webinar to learn more on upgrading to Microsoft Teams: