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Top 10 cloud communications and workplace trends in 2021

The COVID-19 pandemic has changed the world forever. It has lasting and multifaceted implications on the way we work, the workforce and the workplace as we know it.

During the initial phases of the pandemic, companies suddenly had to manage fully remote teams and to facilitate remote onboarding processes.

Many made rapid adaptations to their products and services to meet unprecedented customer needs. And took by the horns what collectively we now call ‘the new normal’.

It goes without saying that the changes have been enormous. Especially within the cloud communications and collaboration landscape.

To start, work from home has prompted organizations to adopt more flexible work arrangements. As well as new technologies to enable new distributed working modalities.

So far, we’ve seen a marked increase in the adoption of video conferencing solutions to enable remote working arrangements.

We’ve also seen a reduction in the demand in office space, even as companies start to embark on a recovery phase to reintroduce employees into the workplace. What’s more, many are finding it challenging to adapt and instil a sense of normalcy in the changed workplace.

Below, you’ll find the Top 10 cloud communications and workplace trends that will accelerate in 2021. Do read on to learn how they’re likely to transform your organization.

The workplace in 2021: key collaboration trends to watch

Building a hybrid new normal of work

In order to effectively navigate the new normal, companies must renew their commitment. Both in ensuring both operational continuity and employee well-being to deliver a positive and cohesive experience.

Hybrid working ensures that businesses can flex with change and scale to meet different demands and individual needs. However, this can mean different things to different organizations.

For instance, some companies might structure hybrid working around shifts to enable social distancing. Others might structure it around employees’ workloads.

Similarly, some organizations may designate certain days as ‘office days, ideal for in-office meetings and collaborative work. This can contrast with ‘remote days’, well-suited for focus on individual tasks that require concentration and minimal disruption.

The key to successful hybrid working lies in user experience. That is, by providing employees with the same experience whether they are working from home or in the office.

Tools like Microsoft Teams and Cisco Webex can provide an environment that enables employees to collaborate and communicate intuitively. Whether it is with their colleagues or with other stakeholders; online and and from any device.

Ultimately, these tools are key to helping companies like yours better manage the present uncertainties, while preparing for the hybrid working models of tomorrow. Learn more about how we can help you with your transition into a hybrid workplace through secure Unified Communications and Cloud Voice.

About the author

As Content Marketing and Campaigns Manager, Fiona oversees all marketing-related content initiatives within the APAC region. She has over a decade of collective experience in journalism, public relations and marketing communications across tech, finance and real estate industries.

Together we do great things