Arkadin is now operating as the Cloud Communications division of NTT Ltd. Together we do great things

The Heroic Journey to the Digital Workplace: Our Hero Sets Out

The first in a series of 3 guidebooks outlining how to start your journey towards a digital workplace.


All stories have a beginning, a middle, and an end. And it’s no different for business stories, like your journey towards the digital workplace and its epic conclusion of connected collaboration for all.

The digital workplace means more than “going digital”. It’s a complete transformation of how your organisation interacts… both internally and with the outside world. It’s about faster, better, information flows which lead to quicker, more informed decision making.

Organisations planning a digital workplace rose from 9% to 52% in one year.
Click to tweet this stat.

It’s about technology, of course, but hand-in-hand with technology is cultural change. The combination of the two can put your organisation in a position to quickly take advantage of market trends and differentiate itself against the competition, by creating an environment where the positive experience of interacting with you is enjoyed by customers, employees, and partners as a single, seamless experience.

Customer service and engagement tools were a priority for 52% of early adopters.

But like any journey, it’s marked by milestones… with a few pitfalls to avoid. This series of guidebooks is your map. Take it with you on your journey, and the road ahead will be clear.


  • The digital workplace isn’t about technology, it is about change.
  • The digital workplace means employees, partners, and customers enjoy the same experience of your company
  • In a digital workplace, communication and collaboration technologies drive new and nimble forms of interaction with the market

Your heroic journey to the digital workplace starts here.

Download Chapter One of this guidebook and take it with you as you begin your journey. You’ll be the first to receive Chapters Two and Three, plus access to more great resources to help you on your way!


About the author

Helen Lancaster, has a career spanning 18 years in the IT and Telco sectors spending time at Canadian giant Nortel Networks, US manufacturer Avaya and UK Telco Kcom. Her roles over the years have included various commercial positions in sales and marketing - including four years in Madrid in Spain - leading to her current position of Head of Marketing for Northern Europe at Arkadin. Helen has a passion for data, and all things digital.

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