Social business Carmelo Schepis, the supportive August ‘Go the Extra Mile’ winner As Technical Support Team Leader, Carmelo Schepis makes sure his team looks after clients according to Service Level Agreements. Because technology evolves… Social business Lionel Gaiero, tech support hero, October 2019 Values Employee of the Month As Head of Technical Support for the Cloud Communications division of NTT (formerly known as Arkadin), Lionel is used to working under…