Customer Experience Archives - Cloud Communications division of NTT

How Cloud Contact Center can transform your Customer Experience

Discover how moving to a Cloud Contact Center can give you the agility, continuity, future-proofing and insights you need for a superb Customer Experience.

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From local to global: the career path of Abby Stachon-Groblowy, Global Customer Experience Manager

As Global Customer Experience Manager, Abby Stachon-Groblowy leads a team of four. They oversee the customer journey, providing top-quality support every step…

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User Experience in the Age of the Customer

New technologies and human behaviors are shifting the business landscape and changing the focus of organizations from a problem-solving approach to a…