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Skype for Business Online Retirement Set as Teams Momentum Grows

I’m sure a lot of you heard the announcement from Microsoft this week regarding retirement for Skype for Business Online. Here is a practical guide to what that means for your organization.

Skype for Business Online will be retired on July 31, 2021. What does that mean for you?

This means a few things tactically for any organization who is currently using Skype for Business Online:

  • After that date the service will no longer be available on Office 365
  • Until that date organizations can add and remove users
  • New Office 365 customers onboard directly to Teams for chat, meetings, and calling
  • The Skype consumer service and Skype for Business Server will both be unaffected by this announcement
  • Skype for Business Server 2019 Mainstream End Support Date is 1/9/2024

Now is the time to make your move to Microsoft Teams

This is great news for customers! Why? If you’re currently using Skype for Business Online, you probably have the license rights to Microsoft Teams, and you can start your upgrade today. Additionally, Microsoft Teams is truly an upgrade from Skype for Business Online.

Microsoft Teams has had industry-defining success and Microsoft will continue make long-term investments; consolidating and diversifying value for customers on this platform. This is occurring in some very specific and immediate ways including E911 functionality, improved compliance controls and additional contact center functionality. Couple these functions with integrated chat, document collaboration, meetings, calling and its evident Teams isn’t just an upgrade for Skype for Business Online, it’s a powerful tool that opens the door to an entirely new way of doing business. If you would like to learn more about the real impact Microsoft Teams can have on your organization, join us for an upcoming live webinar, “Skype’s Going Away?!? Wait, What?” on Wednesday, August 7th where we’ll answer all of the questions you have about Skype and Teams.


In short, this is a big change, but there’s no reason to fear. The team at Arkadin – Microsoft’s 2019 Intelligent Communications Partner of the Year – has the skills to help your business transition to Microsoft Teams, which brings calling, chat, meetings and document sharing together into single, intelligent hub.

Take action with a Trusted Microsoft Partner

Taking the time to plan your migration to Microsoft Teams requires both planning and intention. I wanted to recommend a few steps to help guide you through your journey.

  • Assess and Plan. Arkadin’s team of professionals have the experience and knowledge of Microsoft, Microsoft Teams, and Enterprise Voice infrastructure to enhance all aspects of your organization’s capabilities to Plan, Deliver, & Operate Teams. Arkadin’s Skype for Business to Microsoft Teams upgrade workshop considers your existing voice and collaboration infrastructure and investments as well as how your organization can most effectively and efficiently embrace change. The result will be a detailed report mapping your journey from simple pilots to broad adoption resulting in measurable business value for your organization. Click here to request more information.
  • Get educated. There’s a lot of good content available to check out Microsoft Teams. I just watched this video from Microsoft Inspire about how David Kellerman, lecturer in the school of engineering at the University of New South Wales, has transformed the classroom and learning experience, while creating a community of learners. Use this as your benchmark for how you might want to consider transforming your business with Microsoft Teams.
  • Build the Business Case for Microsoft Teams. Making the shift to Microsoft Teams is going to require and investment in time and energy from your organization, but as this webinar on how to Build a Business Case for Microsoft Teams demonstrates, the economics for making the move are sound. We’re happy to help you build your business case.

Looking for more information?

Arkadin has a variety of resources to help you on your journey to Microsoft Teams. Visit our Resource Center or contact us to learn more about how we can help you find the best collaboration tools for your business.

About the author

Andrew McGlone is a Director of Marketing at Arkadin, focusing on Arkadin’s Cloud Transformation Services which include Microsoft Teams, Calling Plans, Managed Services, Professional Services, Contact Center, Video Interoperability and Organizational Change Management. Andrew is passionate about ensuring Arkadin customers are able to gain authentic business value from their investments in Unified Communications technology and services. He previously spent 15 years in Marketing and Operations Roles at Microsoft.

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