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Do your Skype for Business IP phones need this crucial upgrade?

As we head toward the end of the year, our calendars can get pretty hectic. People to see, deadlines to meet; perhaps parties to go to, and presents to buy. It can be hard to get everything done.

However, if you’re a Skype for Business user, using 3PIP (3rd-Party IP) phones there’s a particular deadline that must not be missed. Getting caught out could cause a bigger headache than any end-of-year celebrations.

All change on 15 January 2020

The key date is 15 January 2020. This is the date that Microsoft has confirmed that its Microsoft Identity Platform 2.0 will go live. In order to deliver best-in-class security it will replace its Azure Active Directory identity service and use the OAuth 2.0 authorization protocol to allow third-party apps to access web-hosted resources on users’ behalf.

The effect is simply this: third-party IP phones will cease to function as of 15 January unless they have appropriate firmware installed. Without it, signing in – via the web or a username and password on the phone – will fail.


Two to-dos for admins

Each Skype for Business IP Phone partner has made the code changes to allow the application ID in their firmware. It’s now down to tenant admins to have done two things by the deadline date to ensure seamless service.  

  • accept a permissions request from the app
  • upgrade impacted phones to a relevant firmware version

Are your phones affected?

Not every phone will be affected – but many will be.

With Poly for example, its VVX series, Trio systems, and RealPresence Group series can all be updated to a new minimum level of firmware, but in the case of its CX series phone (for Microsoft Lync) this is now end-of-life and end-of-service and will cease to function. 

More information and guidance can be found via these links from AudioCodes, Crestron, Poly (formerly Polycom) and Yealink. Each offers a partner-specific URL via which permissions can be granted, and advice on the relevant firmware.

Let us support you

Now then is the time to check which Skype for Business phones your organization has across your estate and whether you have the appropriate firmware and/or licenses to upgrade. 

If in doubt, do get in touch.

We can help with identifying phones that will be affected, as well as confirming any outstanding entitlements. We can also provide further support over firmware installation, offer service renewal or upgrades, and where needed provide an onsite health-check, and quote for and arrange new hardware.

At this point, I’ll sign-off, but do act to avoid any sign-in errors – and don’t wait too late to authenticate.

About the author

Simon Sanders is Social Media & Content Manager at the Cloud Communications division of NTT Ltd. He has more than 20 years' experience as a creative marketer helping brands and organizations to tell their story, engage with existing and new audiences, and manage their reputation.

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