Arkadin is now operating as the Cloud Communications division of NTT Ltd. Together we do great things

The challenges and evolution of Ollie Clapinson’s career, Head of OneCloud

If you look at Ollie Clapinson’s career within the Cloud Communications division of NTT, you’ll easily see its impressive evolution. In just four years only, Ollie has gone from UC solutions architect to Head of OneCloud.

In his latest role, Ollie leads the engineering of our Cloud platforms. He manages the infrastructure and applications teams who design, operate, and support our datacenters, global network, cloud platforms, as well as UC and collaboration applications.

The video below was recorded with Ollie in his last role, as Director UC & Infrastructure Engineering. So, do watch the video and read on below as we catch up with him to ask about his evolving career.

Q. Since the recording of the video (end of 2019) you’ve changed your role. How has your job evolved since then?

The scope of my role has increased. It now includes our conferencing and collaboration applications and infrastructure.

Q. As Head of OneCloud, you manage teams all around the globe. What’s your secret for staying on track?

Different time zones across a global team can be challenging – but I enjoy the challenge! I think that many of us – who work in what we might broadly call ‘IT Operations’ – recognize that it’s the nature of the business we’re in. Sometimes, we need to be available at strange times of the day, either to coordinate off-hours maintenance or to collaborate with people elsewhere in the world. However, the only secret is to ensure that my managers and teams are aligned to a common strategy and direction. As a team, we trust each other to execute, even though the window of time when we can collaborate directly might be quite limited.

Q. You explain in your video that you love technology. Were you always interested in it, even as a child?

Yes. There is an irony that as technology becomes ever more sophisticated and widely available – including most obviously smartphones – the knowledge and understanding of how that technology works becomes more exclusive. As engineers, of course, we try to understand what we can of what happens inside the box.

Q. What advice would you give for someone who wants to follow a career like yours?

One thing we can be sure of in this industry is that things will change continuously and sometimes rapidly. My advice is to seek to be open to different technologies, vendors and platforms, although we often need to specialize in a certain field. Give some focus on broad engineering principles, as these will continue to be relevant, whatever changes in direction we see in the industry.

About the author

Margot Legars joined the Cloud Communications division of NTT Ltd. at the end of 2019 as Junior Internal & Employer Community Manager. After finishing a degree in communications and product management at Paul Valéry University (Montpellier, France) she spent six months in Dublin (Ireland) to expand her professional experience beyond France. She currently works in the Internal Communications team, led by Magali Dos Santos, which creates, organizes and runs international programs and communications, and develops the employer brand.

Together we do great things