Whether it’s a tool, a process, a product, or even a person, Nikoleta Guljelmovic’s job as Service Readiness Manager is to ensure they’re operational. That might mean certifying new products or upgrades for launch on the EMEA market or ensuring every member of a team has received the necessary information and training to embark on a new project.
Nikoleta ensures Service Readiness across the EMEA region for the Cloud Communications division of NTT (formerly known as Arkadin). Based in Montpellier, Nikoleta mediates between our Global Marketing, Product, and IS teams, as well as business representatives within EMEA at all project stages. She’s the go-to person for all stakeholders for EMEA readiness topics.
Five questions for a Service Readiness Manager
Q.In your video, you mention that you started working in Billing though you had no experience in finance. Why do you think you were hired?
Well, this is one of the things I love about this company and what makes it such a lovely place to work. The EMEA back office was restructuring back in 2012, and the people who hired me at the time were looking into building a team that would share our company’s values and enjoy working efficiently together. They prioritised soft skills and motivation. They selected candidates who were keen to learn and were not afraid of new challenges. And I got to be one of them!
Q.You were obviously good at billing because you became manager after a fairly short time. Is math one of your superpowers? Or managing?
Neither, ha-ha! I admit that I grew fond of Excel and macros while in Billing though, but apart from that, no superpowers. In fact, it was again a set of circumstances. My superiors trusted I was ready for people management responsibilities and were confident about it, perhaps even more than I was. I took up the challenge, and in the end, it turned out to be a great match.
Q.You went from Billing to EMEA Service Readiness Manager. That’s quite a different role, how did it come about?
As a team leader I’ve coordinated or even managed quite a few projects covering internal process improvement or implementation. I really enjoyed this in my previous position. My managers were aware I wanted a career change towards project management. When this opportunity came up in the EMEA Service Readiness team, they were very supportive and happy for me when I was selected for the role.
Q.Your LinkedIn page mentions an early career experience with Carnival Cruise Lines. What was that like?
After obtaining my masters’ degree in Croatia, I worked as a Corporate Trainer in the HR department at Carnival. It was a great experience. I worked and lived in a floating multicultural city as we had over 4500 people on board! Working atypical hours and delivering security, language and onboarding training allowed me to acquire valuable professional experience and meet lots of wonderful people. It also allowed me to travel and discover beautiful tropical landscapes… I would have surely continued with Carnival if I hadn’t been admitted to University to pursue my studies here in France.
Q.Finally, you speak seven languages. How does one go about learning that many languages?
My educational background is in linguistics. I’ve been interested in foreign languages ever since I was a little girl. I developed these skills through my university studies around Italian, French and English. I also took some Spanish lessons. Thanks to its similarity to other romance languages I speak, I have basic knowledge of Spanish as well. For the rest, I can thank my Croatian origins. Croatian is part of the Central South Slavic diasystem which allows both Serbian and Bosnian to be easily mastered by Croatian speakers… See, no superpowers required, one just needs to be born in Croatia!