This week we are profiling Nicolas Belleville, our February winner of our ‘Go the Extra Mile’ program. Nicolas works as an IS Production Engineer and Billing Operator and has been working for the Cloud Communications division of NTT Ltd. since the start of 2018.
He won the award in the ‘Collaboration’ category, and thus it’s perhaps no surprise to hear his colleagues’ praise for his attitude and collaborative skillset. According to them, he is always willing to go above and beyond whenever someone needs assistance: “His job is to solve many problems and despite this, no matter what the situation, he shows such a positive attitude in each of his interactions.” In short, “if he can possibly help you, you can be sure that he will.”
Feedback like this ensured Nicolas Belleville was selected as our ‘Go the Extra Mile’ winner for February, in recognition of his collaborative and positive attitude, a core value for our company. We caught up with him to hear more about his job and his journey at the Cloud Communications division of NTT Ltd.
Q. What does a typical working day look like for you?
There is no typical day! Working in a production team means you face new and unexpected technical challenges every day.
Q. You have been selected for our award because of your collaborative attitude. However, if you could choose another behaviour to define your strengths which one would it be?
The ‘Problem solving’ one fits me the best. Sometimes, I feel like I am a mechanical detective who’s trying to figure out, not what happened, but what is happening and how to fix it as fast as possible!
Q. On your LinkedIn page, you describe yourself as a “Specialist in hunting for bug and data problems”. Is this how you would define a good IS Production Engineer?
That’s funny, I totally forgot about that! But I guess there is something true about it. To be a good IS production engineer, you need to have a strong never-give-up spirit and an instinct to look at things that perhaps nobody has checked before!
Q. What is the most challenging project you had to work on within the Cloud Communications division of NTT Ltd.?
It was definitely my first task within the production team: to identify, track and fix the main reasons why we were missing revenue in certain situations. It could have been due to anything, from a customer conference not being properly sent to the IS, to a missing tariff on an offer…or perhaps because of a specific load balancer tuning! It was like finding a needle in a haystack. To be honest, this mission never ends – it is still one of my day-to-day tasks!
Q. Did you always wanted to be Production Engineer? What was your dream-job when you were a kid?
I’m not sure if I am going to be very original on this one. I think – like a lot of kids – I wanted to be a spaceman. And now I work for BlueSky! I have never connected the dots before, perhaps there’s a link!