Nadia Vermersch’s main responsibility at the Cloud Communications division of NTT Ltd. is to provide the highest quality of service to end-users, and also to contribute to customers’ digital transformation.
To dig a little deeper, if you ask her to explain what her role as Engineering Director involves, she will explain how she looks after a portfolio of IT projects, and manages the engineering and product teams that support our audio, web, mobile application and video conferencing services. In total, eight products which are hosted on more than 700 servers worldwide and which support some 35,000 customers. In addition, she’s also in charge of scoping out IT projects in order to align the technical execution with the strategic requirements.
Having joined the company in 2011 as Service Manager for audio, she became Engineering Director in 2018. We talked to her to find out more about her career path, her current role, and what drives her.
Q. You’ve gone from Service Manager to Engineering Director. Did you have a clear vision of how you wanted your career to develop?
I’ve certainly fine-tuned my career path along the way – via my different experiences here at the Cloud Communication division of NTT Ltd. I initially worked on audio technologies and became interested in developing my management skills. The company supported me in my professional growth and gave me the appropriate resources to develop.
Q. What has been the biggest challenge for you so far during your time in the company?
When I began working as Engineering Director for conferencing, I soon realized that I was accountable for protecting most of the historical revenue of the company. I felt a great deal of pressure, but it was also the most amazing challenge in my professional life! I learned so much every day from each project and everyone I worked with and I was so proud that the company had trusted me with this opportunity.
Q. In your video, you mention that your role involves leading multiple teams including developers, operation colleagues, as well as product and project managers. Seems like a lot of work… How do you manage?
The key is to work with talented people you can rely on. I ensure that each member of the team knows exactly what their role is in terms of executing our strategy, and then I let them – the experts in their area – manage for themselves how they will succeed. Yes, they could be developers, or engineers, or work in operations, or be managers, but as a group, we always make sure that we focus on the company’s core objectives and that we support each other.
Q. We spotted a great post on your LinkedIn page about women in tech and engineering. Can you tell us more about it?
I’m a keen supporter of gender equality in the tech and engineering sectors. Women are still less visible and less well-recognized and more diversity would significantly improve innovation. I’m part of various initiatives promoting the importance of gender equality in IT companies. These range from internal programs to more global events, and I believe that more diversity would significantly improve innovation. I also participate in a number of events to make a positive change. In the example you mention, I’d met with some students to talk about my position as a woman in IT.
Q. Do you have any advice for people who want to follow a career like yours?
Believe in yourself and be clear on what you want to achieve. Go forward with confidence, but allow yourself to make mistakes – and always try and create a path for others too.