A year ago, we wrote about Maria Pavlatos’ 20-year career with the Cloud Communications division of NTT. As Sales Operations Support Manager, Maria’s role is varied, but ultimately she and her team are responsible for supporting Sales so they can concentrate on selling.
According to her colleagues, she’s doing this job like a champion:
‘Maria excels in knowledge at every level, every platform, and every region. She’s the reliable source that helps every one of us to some degree. Her knowledge surpasses her superior skills in managing vast oceans of data. Maria is truly an unsung hero, diligently supporting our ability to succeed and thrive. Thanks, Maria, for all your hard work.’
With all this praise, perhaps it was no surprise – except for her – that she was selected as our ‘Go the Extra Mile’ winner for June, thanks to her outstanding collaborative spirit. We met with her to discuss this win and her job.
Q. Your colleagues are impressed by your inexhaustible knowledge and management skills. How have you become so effective in supporting partners and colleagues?
I’ve had several positions within the organization and always found myself wanting to learn more. I need to understand how all the puzzle pieces come together and the domino effect when it isn’t done correctly. I’ve had to step outside of my comfort zone and learn about our systems and reporting tools to ensure the information flowed correctly. Once I had this knowledge, I took what I learned and broke it down to the different teams/groups to share it.
Q. How do you drive change to support the organization?
Teamwork and communication are key! We work with an amazing group of people, and we all share a common goal. The important thing is to explain why the change is needed, and how their contribution/support is important. Helping them understand that they are part of the solution.
Q. What are the challenges of your position?
I guess it depends on how you view challenges. I have a mentor who always says, ‘Challenges are just Opportunities in disguise’. This is how I see them – as a way to make improvements or change.
Q. If you could change job completely, what would you like to do?
I didn’t choose SalesOps, SalesOps chose me. Now having been in SalesOps, I don’t think I can see myself doing anything else. In my role, I have the privilege of working with several different teams, regional and globally. I feel as though I make an impact both internally and externally. But if I had to choose something, I would say teaching.