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Is your organization ready for hybrid work? Here’s how to check

Ready for hybrid work

If 2020 was the year of remote work, 2021 will be the year of hybrid work. The move to a blended model where some employees return to the office and others continue to work from home is now a reality. But is your organization and users ready?

We’re already seeing some businesses and organizations turning hybrid work into a competitive advantage. New job opportunities have opened for roles such as Head of Remote. What’s more, businesses can now access a larger talent pool, where location is no longer a consideration. Many organizations are downsizing their expensive offices, and optimizing their workplaces for the ways teams and individuals will now want to interact.

This strategic hybrid work approach can increase productivity and agility in some areas while boosting creativity and collaboration in others.

Hybrid work challenges

Of course, there are some challenges ahead. Many teams have become siloed over the last 16 months or so. Many employees are suffering from digital overload. Moreover, you need to deliver an equal hybrid work experience so that you don’t disadvantage some employees because of their location.

If employees work from home, they must be able to work just as effectively as their colleagues in the office. And for those that split their time between the office and remote-based work, that transition to and from workplaces needs to be seamless.

So, what technology and IT services do you need to create the optimal hybrid work environment?

Technologies for hybrid work

1: Collaborative technology

Cloud apps like Microsoft Teams enables employees to collaborate wherever they are located. Integrated tools for file sharing, instant messaging, time and project management, online meetings and calls, provide a virtual workspace for different teams and business objectives.

When you deploy Teams, it’s critical that you build it around the user experience. If you want to maximize technology adoption you need to take users on the journey with you. We encourage our clients to focus on the people and not be led by technology. This approach ensures that your people are happy, and you get ROI from the technology.

2: Cloud telephony

Ever since the pandemic sent employees home, one of the biggest challenges for many of those working remotely has been making telephone calls. Cloud apps like Teams have helped internal communications with the ability to call others within the Microsoft 365 tenant; but not with external parties such as customers and suppliers. Video conferencing and online meeting technology is an option but requires meetings to be booked rather than just picking up the phone and speaking to someone directly.

To support long-term hybrid working, cloud telephony solutions integrate your phone system with your collaboration suite via solutions such as using Microsoft Teams with Cloud Voice. This allows you to leverage existing on-premise phone systems and transition to the cloud at your own pace.

3: Audio-visual technology

Many remote employees are at a disadvantage when it comes to joining video conferences and online meetings. Relying on built-in cameras and audio when colleagues in the office have access to state-of-the-art AV equipment.

Remote users need an equal experience when joining internal and external meetings. With the right AV kit, they can participate fully and professionally. Similarly, meeting rooms need to be equipped with technology that delivers a high-quality experience for people joining remotely. This includes microphones to pick up audio from everyone in the room so remote participants don’t miss out.

4: Technology for employee engagement

With fewer people working in the office at any one time, employee experience and engagement can suffer. Technology that supports internal comms strategies, such as digital events and webcasts, capture a larger distributed audience and ensures that key company information is accessible to all.

One of the other advantages of moving physical internal events online is that content can be available on demand. This now means that employees can attend from anywhere, at any time and not miss out due to meeting clashes, or absences from the office.

Optimizing the employee experience

The cloud has an important role to play in supporting hybrid work environments. The pandemic has forced many organizations to adopt cloud technology. They had to kick start their digital transformation journey to enable remote work. The next step is to build on these foundations to optimize the employee experience for hybrid work.

If your organization needs to move more workloads to the cloud, we recommend that you start the process with a Cloud Assessment Workshop.

This assessment is tailored to your organization and involves all relevant decision-makers to provide you with a high-level overview of how you can effectively achieve your cloud migration. The outputs of our workshop include an analysis of your existing infrastructure, clear recommendations and costs. These cover essentials such as identity and security; email migration; file migration; user training; admin training to support usage and adoption; and managed support.

Now more than ever, it’s crucial that your organization is ready for hybrid work. Despite the immense challenges as a result of the pandemic, migrating to the cloud offers a huge opportunity.

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About the author

​Gemma is the Strategic Partner Manager at our Microsoft Cloud Workplace specialist partner, Cloud Business. She works closely with us at the Cloud Communications division of NTT Ltd. to drive joint business growth and add value for our customers. Cloud Business' people-centric approach helps our clients align technology with their business goals and their users.

Together we do great things