Arkadin is now operating as the Cloud Communications division of NTT Ltd. Together we do great things

Five Traits of an Intelligent Workplace

An intelligent workplace is one which embraces new innovation and has its finger on the pulse of new technology trends – a workplace which enables, not inhibits, productivity and communication.

Within a successfully intelligent workplace, the business needs are assessed and new solutions are carefully selected, tested and implemented with minimal disruption to the employee experience. The technology used is scalable and can grow alongside your company, whilst replacing or enhancing legacy systems to unlock a smarter approach to on-site working. When combined, these elements can make for a highly productive and satisfied workplace.

Let’s take a look at five key traits of an intelligent workplace.


#1 Unified Communication (UC) Systems

As the way we work evolves, the technology and solutions which we use to do our jobs also need to develop in order to cater to the norms and values of today’s digitally-engaged workforce. UC systems have become deeply ingrained within the modern workplace, delivering the tools businesses need to enable real-time communication and better, more efficient ways of working for fast-growing teams.

These systems are integral for bringing staff together and allow them to operate with consistency, without the implications of different locations and time zones. With intelligent communication at the heart of UC systems, they are undoubtedly a high-value asset to any modern workplace.


#2 Engaged Employees

When creating an intelligent workplace, communication is key. If the right collaboration and communication solutions aren’t in place, your employees won’t be able to utilise intelligent technology to its full potential. Collaboration is vital if your business is to achieve its goals and today, 86% of employees blame a lack of effective communication for workplace failures.

Not only does an intelligent workplace streamline your processes. Having the correct solutions in place for employees to do their jobs in the most efficient and productive way possible, can deliver the level of engagement they need to thrive in a more agile business landscape. Any workplace leveraging these tools effectively will therefore be able to showcase a well-connected and collaborative workforce.


#3 High Productivity

By introducing the best productivity-boosting tech and solutions to encourage team working, companies can strike the perfect balance and ensure that their workforce can operate to their full potential with the greatest return for the business.  Maintaining this level of productivity is also key for any business wanting to scale effectively and doing so at a fast pace.

A well-built intelligent workplace will act as the hub for achieving this, with employees harnessing the power of modern communication systems to ensure consistent operational efficiency – ‘keeping the wheel turning’ with minimal downtime. What’s more, staff are also more likely to feel motivated to reach goals with a higher desire to share ideas and contribute to the business’ overall growth and success.


#4 Continued Development

Fast innovation championed by industry players such as Microsoft and Cisco continues to change the game for modern businesses when it comes to their communications infrastructure. Developments in this field are taking place rapidly across the UC sector to provide the degree of innovation needed to enable the frictionless connection of modern workplaces as we move towards smarter and more convenient working environments.

An intelligent workplace will strive to stay abreast with these sophisticated tools, in an effort to replicate the technological experiences that modern employees have in their own lives to create a working environment which constantly evolves with the demands of a digital-centric world.


#5 Innovation from the Top

One of the main components for businesses when shifting to an intelligent workplace is an understanding of what needs to be done from the top of the workplace hierarchy. It is important that leaders have a deep understanding of the tools that need to be adopted in order to reach the business’s goals and make the move to an intelligent workplace. Building an intelligent workplace therefore starts by decision makers assessing the needs of their business and the value they look to drive from shifting over to smarter communications systems.

This workplace also requires leaders who are open  and receptive to any feedback from staff. Only then can they understand how best to maximise engagement,  deploy the most appropriate systems and ultimately, generate a network of innovators well-placed to keep the business thriving in the future.


Want to discuss this further? Get in touch with the Arkadin team here:

About the author

Martin Cheyne is VP, Global and EMEA Marketing at the Cloud Communications division of NTT Ltd., working with the leadership team to develop and implement targeted marketing strategies and campaigns. His role includes leveraging sales and market data, and identifying and segmenting key customer/prospect bases, to help the business achieve its critical business objectives. Martin founded the Marketing Operations department in 2010, and has since launched many successful strategic projects covering market segmentation strategy, 360° customer view, and global demand generation. Prior to joining, he worked for 11 years at SAP where he held several marketing and consulting roles, finishing his tenure as EMEA Data Infrastructure Manager.

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