Arkadin is now operating as the Cloud Communications division of NTT Ltd. Together we do great things

Creating an Intelligent Workplace

There’re plenty of companies that claim to be adopters of intelligent working today, but what does that really mean and how does it affect organizational culture, team wellbeing and office dynamics? We’re going to take a closer look at what an intelligent workplace looks like and why you may want to introduce new working practices within your business.

What is the difference between Smart and Intelligent?

You may have seen us talking about Smarter Workspace and be wondering what the difference is between this and intelligent workplace. The two terms are often used interchangeably, but on a basic level:

  • Intelligent Workplace looks at how we work. This may involve practices to improve work-life balance or influence office culture by creating new dynamics and introducing more fluidity to the working day.
  • Smart Workspace (sometimes referred as agile) refers to techniques and approaches that enable the workplace to become more productive and strategic.

Whilst two different approaches, they often go hand in hand as there’s crossover in the technology, mindset and solutions adopted to create these environments. If you think about it, a lot of smart solutions are what makes a dynamic workplace environment possible.

Why Intelligent Workplace?

Probably one of the biggest examples of an organization that adopts dynamic working across the board is Barclays, who describe it as an opportunity for employees to define work within their own lives to create a healthier environment.

Not only this, employees who are empowered within an innovative and flexible workplace will naturally be more productive, with increased motivation to support team retention, helping organizations to save on the costly process of recruitment in the long-term.

How to Create an Intelligent Workplace

A good place to begin is by looking at the physical environment in which your employees are based in. Is it a space that encourages diversity and innovation? Are there any barriers that could inhibit collaboration and the way your team works together? Rearranging the environment with a ‘zoning’ mindset will start to foster new and different ways of working until this becomes the norm.

You can create an intelligent workplace, only if you’re enabling flexibility and removing barriers. A dynamic workplace is not the destination, but the infrastructure, if you like, for creating an intelligent workplace.

Promoting Connectivity

With so many individual beliefs, needs and cultures within teams today, and many organizations working across several time zones, the flexible working practice is becoming globally widespread. Adoption of cloud-based Unified Communications solutions make it possible and easy to work any time and place with access to consistent applications, files and data, minimizing the friction often associated to communicating remotely and creating seamless experiences for teams, customers, clients and other shareholders.

If you’d like to talk to an expert about Unified Communications solutions to help create a more Dynamic Workplace, please contact us today to discuss your needs.

About the author

Carla Horne is the Global Head of Brand, Corporate Communications & Content at the Cloud Communications division of NTT Ltd. With over 16 years international communications experience in diverse and multicultural environments, Carla specializes in strengthening corporate culture and managing employee communications during organizational transformations.

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