Arkadin

Arkadin is one of 28 remarkable companies coming together to create a leading global technology services company. From 1 October 2019, Arkadin will start its journey to fully rebrand to NTT. For more information about our transition to the NTT brand, visit hello.global.ntt
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Congratulations to Gina Hedberg, our August 2019 Values Employee of the Month

Gina Hedberg is Arkadin’s IS Manager for the Americas. She’s been with Arkadin for 7 years… or, if you look at it a different way, for 18 years 

I started as a Teleconference Reservationist at ConferencePlus in 2001, taking inbound calls to set up new customers and users. Way back then we didn’t even have the concept of an Anytime call…everything was scheduled for a specific date and time. Then, in 2012, ConferencePlus was acquired by Arkadin and I became part of the Arkadin family. I never changed jobs, but the name of my employer changed. My first job as an Arkadian was in Customer Care and it was definitely one of the more challenging roles I’ve held. It takes a special skillset to balance the needs of the customer while keeping Arkadin’s best interest in mind. It’s almost 7 years later and I still have a lot of admiration for that team. 

Women should have a bigger place in technology 

Gina’s career is especially interesting because not that many women hold managerial positions in IT or tech in general. In fact, in2017, only 26% of professional IT jobs were held by women. Gina saysI absolutely think more women should consider a position in technology! And managers should encourage it, too… Imagine the impact it could have on the hiring process in addition to the field itself. You’re basically adding an entire demographic to the candidate pool and creating a more diverse workforce. I also believe it’s important to foster our daughters’ interest in STEM learning to create a more equitable future for them as well. 

A personal story about our value of Respect  

“Respect is probably my favorite of Arkadin’s four core values and I try to exercise it every day.  One recent example stands out in particular. Typically, IS stays behind the scenes and the account team manages the customer interactions, but this particular customer requested several times to talk to someone technical’. From the start of the meeting, it was obvious that the customer wasn’t pleased with some recent issues and how they were handled. To me, Respect is about treating others how you’d like to be treated and I think that empathizing with the customer and acknowledging their concerns went a long way to begin repairing the relationship.   

Why did Arkadians vote for Gina“Gina somehow keeps the black hole of the unknown covered, keeping our everchanging roadmap smooth. She seamlessly manages the heavy workload and demand by gracefully challenging us to question our own motives for the sake of the bigger picture. Gina is a true leader, and we will forever appreciate her contribution.​” 

About the author

Magali joined Arkadin in 2011 as Global Head of Internal Communication and Values Champion. Her objectives were to underpin delivery of our company’s business strategy, ensure strategic support across all of Arkadin’s business areas, set up global processes and programs, and deliver measurable impact in helping people explore and understand our 4 core values and the part they play within our company. In addition to her initial role, she is now in charge of our employer brand and focuses on refreshing our positioning and content through a strong digital media strategy via a new careers site and social media content. A graduate of the Paris - Sorbonne Nouvelle University, she spent her early career working with several consulting companies before joining Arkadin.

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