At the Cloud Communications division of NTT Ltd., we encourage our people to thrive and foster a diverse culture with equitable treatment for all. That is why we have our ‘WomenVoice@NTT’ network. We raise awareness around gender equality and give women in the company a place to talk when they need.
Over the past year, WomenVoice@NTT has run activities and panel discussions around stereotypes, gender equality in the workplace, and mental load. This year, for the recent International Women’s Day they decided to use our monthly recognition program ‘Go the Extra Mile’ to let our people thank a woman colleague around them.
The many nominations received throughout the month put in the spotlight the awesome work of several female colleagues around the world. Our ‘Go the Extra Mile’ monthly winners were selected among them – one per region – for doing a fantastic job every day and giving their best.
Q. Can you tell us more about your role?
Cindi: As Employee Success Manager, I work with every new hire in the Americas. I ensure they feel welcomed, part of the team and provide necessary onboarding training so that they become familiar with their role. With my role in Learning & Development, I also provide Soft Skills training courses to my peers and deliver Leadership training sessions with global teams.
Vidhi: I’m Team Lead Customer Care based in India. I’ve been a part of this organization for quite some time. I joined in a senior executive Customer Care role and moved now to Team Lead. My role primarily includes day-to-day team-related activities, escalation handling and most importantly providing 100% client satisfaction from our services.
Marie: I’m in charge of Service Delivery. I manage a global team of six people located in Europe, Americas & APAC. My team goal is to onboard customers as quickly as possible after contract signature, with the best customer experience. I ensure they have the tools, information, skills, and training they need to do their job and answer customers’ needs.
Q. How did you feel when you learned that you had won?
Cindi: When I heard I had been chosen, I was very humbled. I have so many amazing fellow female peers in the Americas region. It was an honour to be chosen among them. I was also very appreciative that people took time out of their day to nominate me, and the team felt my actions were worthy.
Vidhi: I felt satisfied and grateful to the company for giving me this award. After all the hard work and dedication, it was nice getting a worldwide recognition.
Marie: I was very honoured and moved that my colleagues took the time to nominate me and said so nice things about me. I’ve always put people at the heart of what I do. So getting this kind of recognition is extra special to me.
Q. You all are different, but your colleagues praised you all for your kind, hard-working and supportive attitude. Despite your very different roles, why do you think spreading joy and never giving up is so universally important?
Cindi: During this time of pandemic and going forward, it’s paramount to help others feel part of the team and most importantly appreciated! I would not feel I’m effective and offering 100% of my efforts in my role if spreading joy, inclusivity, and providing support was not part of my daily life.
Vidhi: It has been almost ten years since I started working here. I carry a tight relationship with the people in the organization. We need to understand our way of working and processes. That way, we can understand better our colleagues’ point of view. It’s essential to create a great work culture and help to build a responsible and efficient group of people.
Marie: I guess it’s what I expect to receive in return. Positive attitude spreads as much as negative one but I’d rather be on the positive side of things. It’s also how I am in my personal life, always with a smile on my face. I believe being supportive of others and never giving up are key values to succeed in a professional context.
Q. How do you feel as a woman at the Cloud Communications division of NTT?
Cindi: I am proud of the efforts and investments made to promote gender equality, diversity, and inclusion in the company. It allows me to grow in my role and as an individual too. I am thankful for the equal opportunities I have here. For this reason among many others, I feel that NTT is dedicated to equality for all who are part of the organization.
Vidhi: This company is one of the most gender-neutral organizations I’ve worked for. I’ve never felt any discrimination of any sort, and the best part is that working here feels really like home.
Marie: I feel trusted and empowered to make the right decisions. On a more personal level, becoming a mom recently highlighted my need for a good work-life balance. I feel NTT has provided me the support I needed to do my job properly and enjoy family time as well.