Sarah Absmeier joined the Cloud Communications division of NTT in 2017 as an Event Producer and has since evolved from one role to another. Less than a year ago, she started her current role of Multimedia Production Team Leader and she’s now supervising all our Multimedia projects.
Sarah’s role is to assist her team and make sure they have everything they need from the build of an event to client meetings and live stages. Since her role is relatively new – and the Multimedia Team didn’t have its own leader before – Sarah is also working on aligning processes and determining the most productive way to support our clients.
With her new role and her experience within the company, we wanted to know how Sarah felt working here and being able to evolve as she did. We met with her to ask her a few questions.
Q. In your opinion, what are the qualities of a successful team leader?
In our industry, a team leader must be organized and quick on their feet when it comes to problem solving. Doing your best to be an expert in what your team does ensures that you can fully support them. Clear and regular communication is incredibly important. With that comes the ability to build relationships with the people in your team. A successful team leader treats their team with fairness and respect and can trust in their abilities. A good team leader should always try to stand up for their team and make sure they know that there’s someone that always has their back – after all, we’re best when we work together.
Q. With remote working, how do you motivate your team?
It’s not always easy to stay motivated in this situation. This ties in a lot with trying to be as good a team leader as I can be. Communicating with my team a lot, supporting them wherever I can, and making sure they know they’re not alone. With everyone being remote, it’s important to let them know that they are still appreciated and to remember that there’s an actual person on the other end of your phone line or screen.
Q. You talk in your video how your job and responsibilities have evolved within the years. Can you tell us more about that and what helped you the most?
I started out as an Events Producer with simple audio events, then with web events and more complex clients. Once I moved into the Multimedia Team, I began working on much bigger and complicated events. With that came more autonomous working, more responsibility for client handling and project management. When I stood in as a Technical Team Leader, there was a lot of technical troubleshooting and problem-solving. Due to the pandemic, I also had a lot of communication with upper management to find ways of coping with the incredible demand we faced last year. Now that I’m managing my own team, there’s still troubleshooting, problem-solving and event hosting going on. But, in addition to that, I also mainly manage my team’s day-to-day, training them on platforms and new processes and organizing regular team meetings.
What helped me the most is being determined to learn as much as possible in every role I move into and the ability to stay calm even in the middle of chaos. Since the beginning, I also have had a wonderful manager and colleague, in Sinthu Pathmanathan and Annika Kielgas. They have both helped in boosting my confidence in my abilities and have patiently answered my many questions over the years.
Q. What is your proudest moment at the Cloud Communications division of NTT?
One of the proudest moments was seeing how much we are capable of over the past year. The entire team has pulled together. Seeing that they’re now effortlessly working on a platform that was completely new to them just a little while ago is great. On a more personal level my proudest moment so far was moving into my current role.
Q. You live and work in London but come from Germany. What made you move to the UK and are you here to stay, or will you move somewhere new?
I moved to the UK to go to university about ten years ago. At that time, I really wanted to study events management and that wasn’t widely available in Germany. I had always wanted to spend some time abroad and after doing some research, I ended up at the UK Centre for Events Management at Leeds Beckett University. After my degree, I moved to London and completely fell in love with the city – so I ended up staying. I got my British citizenship a few years ago, so I am definitely planning to stay here for a while.