NTT

Arkadin is now operating as the Cloud Communications division of NTT Ltd. Together we do great things

The career path of Terry Pelle, our flexible and passionate Global Websites Manager

Just over a year ago, Terry Pelle joined the Cloud Communications division of NTT as our new Global Websites Manager. His priority is ensuring the website works as it should, has the most up-to-date information, and provides the best-possible user experience. Terry also corrects bugs, designs new webpages, and creates project plans for new applications.

In his own words: “No two days are the same. It’s just so varied. And that’s the exciting part of the job. You’re constantly learning and expanding the realms of what’s possible and what can be improved.”

You can see that Terry is passionate about his role. But why did he decide to join us? How was the recruitment process? He kindly agreed to answer our questions…

Q. What prompted your decision to join us?

I was tired of working for the same type of organization that didn’t understand technology, didn’t see the value of investing in it and feared change. They’d demand that every staff member turned up to the office from ‘nine to five’ even though I could perform my job either outside those times or sometimes from different locations. It just didn’t make sense for me. So, when I saw the advert for this position it excited me: a technology company whose business is remote working solutions! What did I have to lose?

Q. You explain in your video that it’s been a fascinating and fun time working here. Tell us more.

‘Fascinating’ because I had to very quickly understand the corporate structure and culture. I had to interact with people from around the globe and get up to speed with the offerings to know how best to present them on the web. ‘Fun’ because my colleagues are very friendly and helpful – something I’d not experienced to this degree within other companies.

Q. Can you tell us about your recruitment journey?

Very interesting. It took over 2 months from application to job offer. Firstly, I had a conversation quite casually with HR. It unnerved me initially as it seems too relaxed, like talking to an old friend. Thinking back, I think it was to ensure I would be the right fit. Then there was a Teams call with my director. For about an hour, we talked about lots of different topics. Then, I had a face-to-face meeting with the VP of marketing and the HR director. I remember that I was asked the question ‘What do you want from this role?’. It was the first time I’d ever been asked this question and not felt I had to give an ‘interview type’ answer. I just told the truth, from the heart. I felt they were receptive to my ideas.

After several weeks, HR let me know where I was in the process: tied with one other person for the role! I did another interview via Microsoft Teams with Marketing in the Americas. This was rather strange as they kept their video off throughout. I couldn’t easily determine their response to my questions or answers. It couldn’t have been that bad as I finally got the role!  

Q. When did you first know you wanted to become a website manager?

It was a natural progression. Initially, I wanted to just be a web designer or developer. But the global organization I worked for kept asking me to perform more and more tasks and projects that were outside of that scope. I was staff trainer for its EMEA region and chairman of the web editorial board. As my role evolved, I noticed that I preferred its changing nature rather than just being confined to design and/or development.

Q. What advice would you give to someone keen to become a Global Websites Manager, like you?

Understand the basics of user experience, have good hand-coding skills as systems are always evolving. You must like people and be good at communicating with all levels of the business from the introverted tech person to extrovert sales or management personnel. Be confident and be able to switch your focus from one project to another with the minimum of discomfort. Finally, never take your eyes off what is important to the company.

About the author

Margot Legars joined the Cloud Communications division of NTT Ltd. at the end of 2019 as Junior Internal & Employer Community Manager. After finishing a degree in communications and product management at Paul Valéry University (Montpellier, France) she spent six months in Dublin (Ireland) to expand her professional experience beyond France. She currently works in the Internal Communications team, led by Magali Dos Santos, which creates, organizes and runs international programs and communications, and develops the employer brand.

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