NTT

Arkadin is now operating as the Cloud Communications division of NTT Ltd. Together we do great things

The career path of Cindi Hene, experienced and caring Employee Success Manager

With 16 years of experience at the Cloud Communications division of NTT, you could say that Cindi has seen it all. She’s held various roles and since 2016 has been our Employee Success Manager for the Americas region.

Cindi is involved in onboarding everyone who joins in the Americas. She welcomes them on their first day to ensure they immediately feel part of the team. She’s also the ‘go-to’ person for internal training, whether on systems, internal tools or soft skills. But her role doesn’t end there. Cindi works closely with managers in all departments, collecting feedback and documentation that can further improve the onboarding process. Finally, Cindi is also involved regionally in our internal development program, GROW, to provide guidance and allow eligible colleagues to advance their careers.  

As you can tell, Cindi spends most of her time taking care of her colleagues’ experience and career. But what about hers? We took some time to ask her about her evolution with the company and what she loves about working here.

Q. What is a typical working day for you?

I’d have to say that there is no ‘typical’ day for me. I find that I’m moving in many different directions these days. I’m very heavily involved in the onboarding of new Webcast Producers in terms of scheduling, basic training and follow-up to ensure they’re meeting milestones and are on track with their learning. The creation of the Sales Success Hub onboarding tool for our Global Sales team has also been a particular focus. Ensuring we have the most up-to-date documentation and training available as well as a well-rounded curriculum is paramount and requires quite a bit of coordination and working with Subject Matter Experts. Overall, my days involve providing training sessions, creating, updating and posting training documentation and anything else that comes my way!

Q. From sales to customer training to employee development: you’ve changed role quite a few times in 16 years. How have you gone about doing this?

The process for being promoted to a new role has changed significantly over the past 16 years. Expressing interest to your manager as well as the hiring manager is key. Typically, there’s an interview process with the hiring manager and also with current members in the team you would like join. In my case, to demonstrate the value I would bring, I made presentations to showcase my skills and past achievements.

Q. Your also one of our Values Ambassadors. Tell us more about your role and what motivates you to be part of this program?

Being the coordinator doesn’t mean I choose the initiatives and activities. It is most definitely a team effort. I coordinate the meetings, keep them on track and help to announce our initiatives like Happy Hours and trivia contests. As a team, we work together to share ideas and create our events. I’m motivated to be part of the team because I believe in our core values and I want to be sure others do as well. I also like to see people have fun and have some ‘downtime’ away from their daily roles. We spend a big part of our day at work, and it’s important to incorporate fun into that.

Q. Please share a great memory about working here?

Before leaping into the Employee Success Manager role, I was a supervisor. When my current role came about, I contemplated interviewing but talked myself out of it. The open role was not filled, and it was re-posted. With the encouragement of my manager and some soul searching, I pushed myself to interview. It was one of the best decisions I’ve made in my career. I’ve learned so much in this role and my confidence has increased. I’ve expanded the role from working only within the Americas to now being involved in global projects. I continue to learn and grow each day and feel this is – and continues to be – the best role for me.   

Q. You have completed some courses on LinkedIn – on how to present well, how to manage compassionately and how to overcome your fear of public speaking. Why do you think these three things are important?

I’m passionate about being an effective speaker and teaching others something new. If you can speak well and fearlessly, you’ll have no problem getting your point across to others and will feel confident doing so. I’ve been fortunate enough to have some fantastic managers during my career and learning more about how to be a compassionate manager is important to me. While I don’t directly manage people, I still have co-workers come to me for advice and support. I want to be able to be that person whom they know they can go to for help without judgment. It’s important to me that people feel comfortable coming to me and know that I genuinely care.

Q. What advice would you give for someone who wants to follow a diversified career like yours?

Don’t be afraid to take risks. Get out of your comfort zone and try something new. When you become comfortable, you become complacent. When you feel uncomfortable, you’re growing. Even if you enjoy your role and don’t necessarily want to move to a new role, that doesn’t mean you shouldn’t try to learn something new. You can always grow and advance. Find something that interests you and do it!

About the author

Margot Legars joined the Cloud Communications division of NTT Ltd. at the end of 2019 as Junior Internal & Employer Community Manager. After finishing a degree in communications and product management at Paul Valéry University (Montpellier, France) she spent six months in Dublin (Ireland) to expand her professional experience beyond France. She currently works in the Internal Communications team, led by Magali Dos Santos, which creates, organizes and runs international programs and communications, and develops the employer brand.

Together we do great things