During his three-and-a-half years at the Cloud Communications division of NTT, Gabriel Ionescu’s career has kept evolving. He first started as an IT Support Engineer for Madrid in 2018. After a few moves, he is currently a Network Engineer, working globally.
The main purpose of the role is to deploy newer, faster, and better communications infrastructure, and to ensure a continuous working service. In addition, Gabriel also works to improve operational efficiency using automation. Ask him about his current role and he explains that there’s no typical day. ‘I usually start with the most urgent work. Then I turn to projects or investigate and fix any faults reported.’
To find out more, we met with Gabriel to discuss his career evolution within the company and his current role.
Q. There are several Network Engineers within the company. How is the team organized?
We’re a global team in charge of the whole network for the company. Our mission is to give services to all internal and external businesses. We usually work on new implementation and we share projects between us depending on company departments and clients.
Q. You explain in your video how you ensure end-users have access to all internal services both at the office and remotely. How do you manage it?
We designed a resilience connection between the offices and our data centers that switch the traffic to a secondary path if the main circuit is impacted. This process allows us to quickly remediate the issue without impacting the end-users. We are continuously working on this project to improve it and ensure there’s as little user impact as possible.
For example, when the pandemic started, we had to quickly implement a new solution to allow more users to work remotely at the same time. So, with the new remote infrastructure I created, we have now two different remote solutions and seven entry points globally that back up each other and ensure a continuous live service for our users. It allows all of them to work from home with zero impact.
Q. What’s the most interesting project you’ve worked on?
I’ve worked on many interesting projects. The most important one was the Office Infrastructure Upgrade. It was very challenging as it involved many other small projects. We had to divide the offices into two categories to cover all the needs. Now, thanks to our teamwork, all the users can enjoy the same quality of service and performances, no matter where they are located. Another aspect that we gained was an increase in our overall security and the possibility of easily troubleshooting incidents based on real traffic. It delivers end-to-end visibility, helping us identify and eliminate threats.
Q. What resources do you use to stay on top of innovations in the industry?
I think the term “continuous learning” perfectly describes this topic. We’re working for a technology-based company and all of us know how fast things are changing. I always try to learn something new and I’m not limited to my daily work. Certifications are a very good method, and it motivates me.
Q. You are often explaining complex technical ideas to clients who lack your level of technical knowledge. How do you ensure they understand what you are saying?
Well, indeed, this area is complicated even for technical people. I try to keep my explanations as simple as possible and try to avoid using too many technical words to ensure that the message is clear. It also helps to use diagrams, pictures, or presentations to get the ideas across.
Q. What is the most memorable thing that has happened to you since joining the company?
The TIDE event in Sitges, Barcelona stands out for me. I’d not long joined the company, so I was adapting and still trying to get to know people. With the TIDE, I had the opportunity to meet in person most of my colleagues, from all the departments of the EMEA region. They are all great professionals. They embraced me and made me feel as if we had known each other for a long time. We had great conversations and they naturally shared their company vision. This experience made the integration process easier. It helped me afterwards to provide support in a friendly and natural way, having a nice chat while fixing IT issues.