Having started in 2013 at the Cloud Communications division of NTT Ltd., Barry Harte is currently acting as EMEA Billing Team Leader while his manager is off on maternity leave. He ensures that the monthly billing cycle goes smoothly while constantly reviewing the billing processes with his team to gain efficiency in supporting the requests. But Barry’s main task is to always be there for his team, ensuring a continuous support to make sure they are happy and working well.
You can feel that helping people is in his nature when colleagues from outside his team praise his collaborative spirit: “I can depend on Barry for guidance and he is always willing to assist. […] He is authentic in his approach and willingness to help. I am grateful to have him as a colleague and partner even though we are thousands of miles apart!”
We met with Barry to learn more about how he felt being nominated as the July ‘Go the Extra Mile’ winner for his great collaboration work.
Q. Your colleagues cannot stop praising you and your willingness to help them. How do you create this “trusting partnership” with them and why do you think it is important?
This is a difficult one for me to answer as I don’t feel like I’m doing something special. It’s a two-way street to create this relationship. All the people I work with, from my direct team and managers, the support teams and even the teams making requests to Billing are all constantly helping to create this relationship. It’s easy to be a part of developing that mindset when others are doing the same – I’m honored that my colleagues have praised me, but I have to praise them just as much, if not more.
Q. You have been in the company for 7 years now. What does it mean to you to work for the Cloud Communications division of NTT Ltd.?
When I joined the company, I had not long given up a 10-year career in Harrods in the UK to move to France (love helps you make weird and wonderful decisions). I was still in the process of learning the language and had a lot of questions regarding how I could start re-building a career in my early 30’s. Because it’s not until you’re over 40 that you realize being 40 isn’t the end of the world! The Cloud Communications division of NTT Ltd. gave me an opportunity where many companies would not take the risk. I’ll always be grateful for this but also for giving me what now feels like an extended family with my colleagues.
Q. Can you develop your career path timeline?
When I started 7 years ago, I was hired on a temporary contract to assist the Cash Collection team with administration. Fortunately for me, the position was made permanent with the creation of the Cash Admin department. I loved working with this team and the work was suited to my process orientated brain. After a few years, a position was made available in the Cash Collection team as a collector – I really enjoyed working with this team too, learning about the debt cycle etc. This eventually led me to working in the Billing team, and I am honestly the happiest I have ever been in a job. I feel the work in the Billing team really suites my tastes and abilities. I get to work with a fantastic team whilst still working closely with the two teams I previously worked with.
Q. Do you have a funny story from your time working here you want to share with us?
Not 100% convinced I should divulge this one, but I once invited a colleague to lunch using the Skype chat function. I didn’t receive a reply and started to jokingly message them, telling them that they no longer liked me, they were mean, etc. When I ran into this colleague after lunch, I bought up that they’d not replied to my invitation or subsequent follow up messages and jokingly told them how upset I was… They seemed to have no idea what I was referring to and it wasn’t until I got back to my desk that I realized I’d been accidentally harassing an unknown colleague in Brazil… I don’t recall ever having to apologize as much as I did that day…