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As the world transforms, employee experience rejuvenates the workplace

employee experience rejuvenates the workplace

COVID-19 has provided many global challenges, but it’s also been a catalyst for change. With workers working remotely during the pandemic, there’s been an increased need to modernize the workplace – and to do so quickly. New hybrid work models – catering for remote and office-based workers – demand it. As your people return, your work environment, your company culture and your employee experience will need to adapt.

Laying the foundation for a new era of working

Employers everywhere are having to reimagine the workplace. Meetings will need to cater for both in-office and remote participants on an equal footing. However, as well as transition workers back to the office and support those working remotely, you need to also attract new talent to ensure long-term success, and all while accelerating digital transformation. The choices that organizations make now will lay the foundation for an entire generation’s way of working.

Employee experience can be a strategic differentiator

Workplace modernization is about more than repurposing office spaces and enabling digitization. It’s also about improving employee wellbeing,. It’s clear now that employee experience can be a crucial strategic differentiator. From enhanced productivity to a healthier work environment, your organization can reap the benefits.

Company cultures will also need to adapt to support hybrid working. During the pandemic, collaboration and interaction fundamentally shifted. You will not only now have remote workers to support, but your returners will now expect similar collaborative experiences to those they’ve become used to.

Keeping employees engaged and connected

As an employer, you need to keep your workers engaged and connected, anytime, anywhere. Employees need the right tools to perform and provide enterprise-class performance – even if, and when, working from home. Yet, although organizations are more reliant on technology than ever, there are worrying gaps. The 2020 NTT Intelligent Workplace Report found that only 45% of employees have what they need to work remotely.

The latest collaboration tools can transform employee culture. Offices everywhere are being redesigned to provide safe and collaborative environments. These are spaces that can facilitate creativity and activity-based work initiatives. In addressing employee experience expectations, you’ll also tackle that legacy technology. Advanced video conferencing and collaboration tools can better enable new flexible workstyles, whether remote, hybrid or frontline.

Creating intuitive collaboration hubs

As the market shifts, employee experience tools such as Microsoft Teams are helping accelerate time to value. Teams provides a customized environment for employees to engage and connect. Working in a ‘collaboration hub’, people can meet via video or audio, share content and hold live or asynchronous group discussions. And all at the touch of a button, regardless of location or time zone. It’s a fundamental shift in how people work and a move away from traditional emails and file shares. Harnessing Teams to modernize business processes and use integrated apps means you have one easy, intuitive place where work gets done, from anywhere, and on any device.

Yet the reimagined workplace goes beyond simply delivering a new software platform to employees. It’s about ensuring the right ecosystem within the foundation and ethos of your organization.

With the addition of Microsoft Viva, your teams have a platform that brings together communications, knowledge, learning, resources and insights. It can give you access to essential resources, insights into business performance, relevant training, information and experts from across your organization.

Long-term success goes beyond a new software platform

The reimagined workplace goes beyond simply delivering a new software platform to employees. It’s about ensuring the right ecosystem within the foundation and ethos of your organization. Furthermore, ensuring your network architecture and underlying strategy are aligned with employees’ needs is also vital. Your long-term success will depend on the creation of a digitized workplace, but one that is also secure by design, with cyber-resilience built-in.

In this way, you can look to achieve your business objectives while also creating a safe and healthy work environment for your employees. Do note that while creating a superior employee experience is crucial, it isn’t something that organizations can typically accomplish on their own. Choosing the right partner can help as you rethink your work strategies.

As the workplace changes, we’re here to help you to redefine what that means for your organization.


About the author

Phillip is Vice President, Technology and Architecture, Group GTM, Digital experience and Employee experience, NTT Ltd.

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