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Microsoft Teams Calling Capabilities – What you need to know

Man making call with his phone

Microsoft released new calling capabilities for Microsoft Teams. The release marks the next step in their vision for Intelligent Communications announced earlier this year. Part of this vision is to make Microsoft Teams the new central hub for communication and collaboration in Office 365, eventually replacing Skype for Business. The introduction of calling capabilities in Teams is essential in this regard.

Teams already offers a great variety of features facilitating team collaboration. In one central place, people can share content and contacts, and can communicate with each other via individual or group chat. The integration of calling features enables users to take this communication to the next level. Additional to the chat, they can now use Teams to make and receive phone calls to or from landlines and mobile phones. All they need to do is look for a specific contact or use a dial pad to enter the phone number.

The complete dialling features included in the new release are:

  • hold/resume
  • speed dial
  • transfer
  • forwarding
  • caller ID masking
  • extension dialing
  • multi-call handling
  • simultaneous ringing
  • voicemail
  • text telephone (TTY) support

  Microsoft Teams Calling

 

Important to note

To add the new calling features to Microsoft Teams, a Phone System (i.e. Cloud PBX), as well as a Calling Plan (i.e. PSTN Calling), are required. Currently, these are available in the US, UK, Ireland, Germany, France, Spain, Belgium, the Netherlands and Puerto Rico.

Important to note is also that Hybrid Voice and Federated Calling are not yet supported in Teams. Trying to receive calls in Teams while using Hybrid Voice may lead to service interruptions. Federated calls will be routed to Skype for Business until supported in Teams.

If you have any questions regarding the new features and how to enable them for your users, contact our team here.
If you’re a Skype for Business user looking for more information on the move to Microsoft Teams, you might find our webinar on Microsoft Teams Planning helpful. Take a look!

Microsoft Teams Planning Webinar

 

Read on:

Microsoft Teams Direct Routing – A Guide to Cloud Voice Enablement
The Definitive Microsoft Teams Deployment Checklist
What Microsoft’s New Focus on Teams Really Means for Your Business

About the author

We are made up of marketers, sales representatives, administrators, product and project managers, developers, operational personnel and customer service agents all passionate about collaboration. Communication is at the heart of what we do, and we are continually in search of better, faster, more efficient and cutting-edge ways to connect people across geographic borders. We believe that progress emerges from people's desire to share and that everyone works better when they're having fun!

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