Arkadin
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Does your digital customer service pass the ‘wow’ test?

The rise of digital has disrupted the world of retail forever. New touchpoints mean customers have more ways of shopping – and…

Making Adoption Easy: Helping Users Embrace New Collaborative Technologies

Getting to know the new kid on the block isn’t always easy. He might look a little weird at first glance. He’s…

User Experience in the Age of the Customer

New technologies and human behaviors are shifting the business landscape and changing the focus of organizations from a problem-solving approach to a…

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